Privacy Policy

1. Introduction

MEL CAR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Full name
• Email address
• Phone number
• Date of birth
• Driver's license information
• Passport or national ID information
• Payment information (credit card details)
• Billing address

2.2 Rental Information

• Rental dates and locations
• Vehicle preferences
• Additional services requested
• Rental history

2.3 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Process your rental reservations and payments
• Verify your identity and driver's license
• Communicate with you about your rental
• Send booking confirmations and updates
• Provide customer support
• Improve our services and website
• Send promotional offers (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security
• Analyze usage patterns and trends

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Rental records are typically retained for 7 years for legal and accounting purposes.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to processing of your data
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for marketing communications

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: